Why your social media needs a personality

As most people know by now, social media is a great platform for any sized business that is willing to put in the time and creativity required to keep your fans and customers engaged. Anyone that thinks all they have to do is create a Facebook or Twitter account and people will automatically pay attention either works for Red Bull or has no idea what they are talking about.  

A modified version of the old website adage that "Content is king" applies to social media. You have to constantly be finding RELEVANT content to share with your community. Not just mass quantities of information poured out minute-after-minute via Twitter. That will just overblitz your followers and make them pay less attention to you. One or two really good, relevant posts per day is all it takes. 

One reason why social media is so effective for small businesses is that it allows customers the chance to interact with the brand on a personal basis. The person updating the account is typically the owner and they know their business inside and out. Typically they don't use corporate-speak when talking to customers, they are free to use a sarcastic tone or a cringe worthy dark joke here and there, which the masses appreciate.

That is probably one of the toughest selling points for getting large corporations to use social media. If you put tough restrictions on those that will be updating the account, you will not get a return. But, if you allow your social media people to use their personalities within reason, like Samsung Canada did in this amazing bit of PR work, then you will find success and quite often will get noticed by the community.

So if your social media isn't firing on all cylinders maybe it's time to add a bit more personality into the mix.

Rewarding your best customers while boosting your sales

Nowadays sports fans have a multitude of options available to them for following their favourite team. Online game-trackers providing real time play-by-play, HD television and internet radio feeds. Sports franchises themselves are probably most worried about the emergence of HDTV because the product is so good that it is almost like being in reasonable seats at the game. That means they need to find a way to make the game experience that much better to encourage fans to continue to buy tickets for the real deal.

Like a franchise rewards their top players with long-term contracts, they also need to look at ways to reward their best customers, season ticket holders.

A football/soccer team in Italy has come up with a brilliant way to thank their best fans while at the same time probably create a large rush for merchandise. Recently Parma Football Club revealed their kits (or uniforms as us North Americans call them) for the upcoming 2012/13 season.




 

See those faint grey lines on the white part of the jersey? Those are the names of every single season ticket holder. Genius. What better way to thank your fans than having your players wear their name in games. I guarantee they will sell quite a few jerseys, especially to the season ticket holders. 

Think outside the boxffice

This isn't a revolutionary idea but it is something I believe in, so it makes an appearance on the uber-exclusive Kliff's Notes blog.

Sometimes it is easy to get stuck in a rut walking into the office five days a week, sitting in the same chair, in front of the same computer for eight plus hours each day. This rut can affect your demeanor, your mood, and ultimately your creativity.

That's why some of my best thinking happens when you get the chance during the week to get out of the office. Whether it is heading to a clients, attending an event or just taking a half hour and walking around the neighbourhood, that bit of change seems to spark the brain into creating new opportunities that may help one of my clients. Some of them are completely off the wall and probably don't deserve to see the light of day, but giving the old brain a chance to breathe makes work a little more interesting and effective I find.

A couple of weeks ago I was taking the subway out to an event with my client and I found it much easier to articulate what I was working on for her and how it was going to help their business. Something about being free of the shackles and corporateness of an office just allowed my thoughts and concepts to flow smoothly.

Give it a try next time you are stumped or want to impress a client. Maybe i'll have all my client meetings on the subway from now on!

Confusing your customers

To write, direct, and produce a 30 second television commercial is expensive, then you get into placing it on television and the costs continue to rise higher and higher.

So why would you waste your companies advertising dollars on something that doesn't explain a competitive advantage of yours, or even really explain what your offering your customers.

Exhibit A: Ramada worldwide




At least there is an offer in the second ad that may help explain what the advertisement is for. What is their message supposed to be though? "Do your thing"
Do you get a lot of scottish kilt wearing business people that like to ride bulls as guests at your hotel? Is that the niche market your targeting with these ads? Because to me you seem to be advertising to just-graduated frat college people that are starting out in the business world and want somewhere they can crash after a party. If that is the message, well then I guess well done. But to me instead of making a couple of crappy 15 second ads, why not create a full 30 second ad that will actually grab peoples attention and tell them why they should stay at your hotel.

Compare that to the Holiday Inn Express commercials, which use the same sort of angle in their ads of not talking about the hotel but rather the person that would stay in it. However, Holiday Inn Express does a lot better job of getting across the message of why or who would stay at their hotels - Smart people. They are telling their audience that their hotel is a no brainer.



The Holiday Inn Express team obviously spends a lot more money on creating their commercials but they are getting a lot more return on their investment than Ramada is in my opinion.

Marble: The official cheese of Kliff's Notes

Are you going to go out and buy a block of marble cheese now that you know it is the "Official Cheese" of the world-famous Kliff's Notes blog???

No? Well...shit. Good thing the cheese people aren't paying me then I guess.

This blog post is based on me walking into my local Subway and noticing on the door that Subway is now the "Official Sandwich of the BC Lions". I almost turned around and left, more because I dislike the CFL and the BC Lions than the sandwich shop itself. But do sponsorship dollars, like Subway no doubt had to spend to get this lofty title, spent on these type of sponsorships really work? Will I ultimately buy Gillette deodorant because it is the "Deodorant of the NHL"? Nope, not a chance.

Now there are obviously other parts to these sponsorship deals - exclusive mention on team/league websites, programming, etc. - but the whole "Official so and so" seems like such a joke way to explain things. Sponsorship that is more directly related to the sport/league/event makes sense to me, ie. "Blackberry, the official way to act like your working when really your sitting on your ass eating cheetos" or "Depends, the official diaper of long bowling" works fine for me. But the official sandwich of a football team? Nope, I just don't care.

You know you've done your job as a marketer when..

When your campaign can make another marketer realize that they need your product then you have officially done your job as a professional marketer.

I realized this after seeing a recent Sensodyne commercial on TV. The commercial was nothing flashy, funny, or attention grabbing, what it did was tell me the benefits of the product and hit the right target market - me. Sometimes marketing can seem complicated, trying to grab peoples attention with a fancy new guerilla campaign featuring monkeys released into the city with a fancy website you designed painted on their backs. But sometimes, it's just as easy to stick to the old mantra of tell your target what you are offering them and what the benefits are to them. Make it look professional and show them you have knowledge in the area.

That's what Sensodyne did, and that's why I use their toothpaste.

This is an older commercial but still follows the same format as the commercial I saw.



Have you thought about dumbing down your marketing and just getting to the point of what you have to offer your target?

Cialis commercials come up limp

As most people in the marketing world know Cialis, Viagra, and other pills aimed at adding some pop to people's peckers have restrictions on the type of things they can say and do in their advertisements. This has led to some amazingly creative work from Viagra and to a lesser extent Cialis.



But some of the latest Cialis commercials are more puzzling than interesting, funny, or attention-grabbing. First they had one featuring a guy at work sitting on some scaffolding (I can't find the commercial on youtube) and then all of a sudden the scaffolding starts moving and being pulled down roads back to his house where his "lady friend" is watering the garden or something. They are clearly going for a symbolism-type commercial but I am totally missing this one.

Then they came up with this

cialis morning from Me on Vimeo.

Here's my idea for the next Viagra/Cialis/Levitra campaign.

A man is rummaging around in his record/CD collection. He picks up a new disc/record and looks at the back of it. He throws it over his shoulder. More rummaging ensues. Again he picks up a disc, looks at the back, thinks about it for a moment and then tosses it over his shoulder. More rummaging. He finds another disc, and a broad smile crosses his face. He removes the disc and puts it in the player. Cut to his wife reading in another room. Marvin Gaye, Let's Get it on, begins to play loudly and the noise enters the room the wife is in. A broad smile crosses her face. Close with the standard Viagra ending.

BAM! That's how its done Cialis.

Lamp post on steroids

This is what happens when your lamp post stops playing by the rules and starts shoving needles into it's ass.

Although in this case the shot of choice seems to be caffeine. It's a great creative example from the folks at Cossette West in Vancouver. You have to give credit to whoever thought up this idea, because this is definately thinking way outside the traditional box. A quick google image search didn't return any other examples of using lamp posts in such a way, and it also told me that I was way behind on this story as the image had been used in at least a dozen other blogs. Hmm maybe that's why no one reads my blog. Anyways kudos to the creatives that came up with this idea and Kudos to Vancouver for allowing it to be done. I'm sure it was very effective for passersby, but I wonder if it worked as well on people driving by. I live in the area and drive by that corner once a week, for the life of me I can't remember seeing it. Props to Vancity Buzz blog for the post.

Lack of Creativity

In an earlier post I talked about the lack of creativity of car companies.

Well, turns out they aren't the only ones who aren't creative. Lately there has been a lot of "combination" commercials, where one thing is mixing with another to create this "new" idea. Unfortunately the companies and their agencies haven't put much thought into a "new" idea for the advertising.

Car commercial exhibit A



Burger commercial exhibit B



Exhibit C: Arby's Fajita flatbread commercials which feature a mexican guitarist meeting a chef and embracing. Can't find them on Youtube because no doubt they aren't that proud of them.

Could this lack of creativity be the result of creative companies not getting as much work because more and more companies are encouraging their consumers to come up with marketing ideas? Is this leading to a brain drain from the creative area of the advertising/marketing world?In Canada, Doritos consumers were asked to name a new chip for them and come up with an ad for it. I've seen numerous requests for consumers to help work on a new packaging look for products (Pepsi, Kokanee, etc.). Is this costing us good creative? Who knows, I certainly don't have any stats to back it up.

Maybe its just companies being less willing to step out on a ledge and actually stand out from the crowd. Play it safe and hope for the best. Seems like a waste of money to me.

Car Industry Creative Bailout part 2

Further evidence of my earlier post on the lack of creativity by auto companies and their creative agencies. It's like the pepsi taste challenge, can you tell the difference between these two brands?

Looking at these two ads you would think they were for the same company, only problem is one company is German the other is Japanese.

Pepsi
http://www.youtube.com/watch?v=MEg-0uE-6iM

Coca-Cola
http://www.youtube.com/watch?v=YsJ6uLWPu78

I haven't looked into which agencies are behind the creative for each company, but the entire concept is the exact same. Rather embarassing for all the dough they dished out for them.

Re-Gifting your product

As I was watching commercials the other night and a Bounty select-a-size ad came on, I was struck by what must be one of marketings most impressive feats. The Re-Gift, or re-package, or re-whatever you want to call it. Basically taking your regular product and re-packaging it or re-marketing it as a brand new entity. The Bounty select-a-size isn't the greatest example because there is some innovation in the product, but it does offer a bit of a re-gift. Select a size basically takes paper towels and cuts the regular sheet in half and allows it to be tearable every half sheet instead of a full sheet. This is not a remarkable new technology or even a genius piece of engineering, it's a simple well thought out way to market their product that makes people feel like they are saving money by using less paper towels while at the same time their conscience gets a pat on the back because that means they are throwing out less garbage too. Thats win-win for the customers and definately a win for the marketing team.

But think about it, being able to re-market your product to an entirely new market or for an entirely new purpose is extraordinarily genius and creative, even if some may think of it as pulling the wool over someones eyes. But the majority of the time these new applications for your product/brand provide something to the target market your aimed at, otherwise they would fail miserably.

Probably the best ever representation of this was when Arm & Hammer realized that people were using their baking soda to neutralize the smells in their fridges. They now have a variety of products that are directly designed just for putting in your fridge/freezer to help keep them odor free. Genius.

Now unfortunately not all products/brands provide marketers with the ability to re-gift them to consumers, but maybe yours does. Does it?

Logos, logos, everywhere

The position I work in has allowed me to be a part of the branding process for both a new product and a revamped company name. The process is long, can be costly and is also extemely important. There are a number of steps in the process but the part I find most interesting is the logo development. This is the face of your brand, it speaks to your customers even when no words are exchanged. The colours, the font, the images they all add up to create a living thing with a theme, an attitude, and a personality. Its incredibly important to determine the message that you want your brand to exude because one wrong italic, one shade to dark can turn your spa into some kind of devil worshipping social club (or so it might seem in the eyes of the consumer).

As a marketer I am constantly assessing these logos as I pass billboards, see flyers, browse websites, etc. and I have noticed that colour is a huge trigger for me. But there are only so many colour options out there for a brand and sometimes a logo I see triggers another brand in my mind instead of the new one. For example here is the new Pepsi logo

Now everytime I used to look at the old pepsi logo I thought nothing but pepsi, but now everytime I see this new logo I can't think of anything other than this logo which you might recognize:

The majority of my mind triggering to oldspice clearly has something to do with the use of the blue white and red colours, or maybe I just like Old Spice. That is probably also a good sign for Old Spice as they have such a strong brand image that when I see a beverage product's logo all I think about is deodorant......or maybe i'm just weird.

Do you have any logos/brands that trigger other such logos in your mind?

Lightning strikes

It seems that Milk is trying to capitalize on the concept of energy renewal and replenishment these days. Probably a smart idea since there is a get in shape craze going on and around that comes a need for post exercise nourishment. Good tactic.

Unfortunately, it looks like their creative company has dropped the ball on this one. Take a look at this new campaign's identity




Hmmm lets see, this reminds me of something......

Oh yeah, an energy replenisher that has been around for a long long time and has marketed itself as that much....



Whoopsie....

I'm guessing that Gatorade is not going to adhere to the age old adage of not crying over spilled milk. Anyone else sense a lawsuit coming?

Other than this rather monumental mistake I do quite like milk's tactic of branching out and trying to grab a piece of the work out market. They do a great job with the website.

Writer's Block...or just Lazy Brain

Why can I not think of a new blog posting? It's just the same old thoughts that keep coming up in my head. Writer's block? I have no imagination? No creativity????.........

Nope, my brain is just lazy according to an article from Fast Company Magazine.

"The brain is fundamentally a lazy piece of meat. It doesn't want to waste energy. That's why there is a striking lack of imagination in most people's visualization of a beach sunset. It's an iconic image, so your brain simply takes the path of least resistance and reactivates neurons that have been optimized to process this sort of scene."

So thats great. Now I have to work out to stay in shape and somehow find the time to work out my brain also! Sheesh it is never ending. But according to the article the more you experiment and enjoy new experiences the more workout your brain undergoes because it has to process all this crazy, out of place stuff. So that is why social networks, and reading blogs, and heck even travelling and experiencing new things is so important for marketers and other creative types. It allows you to exercise your brain. Now I think i've stumbled onto a way to expense a trip to Thailand.