Does your marketing smell a little funky?

It might not be a bad thing to have an odor as part of your marketing efforts. Every Tuesday while I am driving home from work my nostrils all of a sudden perk up as I pass a certain point in my route, a KFC restaurant. They've got my attention for those few seconds I smell that delicious KFC odor wafting out from their building. I can only imagine how many people get sucked into ordering a quick bucket of chicken for dinner on their way home instead of making something at home. It's great marketing on their part. Attacking people's noses with a delicious smell at a time when they will be craving food.

So why don't more businesses utilize this type of approach to getting people's attention? Sure there are some odor pollution rules in most major cities but if you are a business that relies on people stopping and entering your location to purchase your product wouldn't smell be a great way to grab their attention.

Retail locations that market smelly products use it in malls all the time - The Body Shop, Lush, etc. But what about the other stores. Just because your company doesn't traditional deal with a smelly product doesn't mean you can't use the sense of smell to draw in prospective customers. If you are a surf shop in Vancouver, why not have a beach odor pouring out of your store? What about a shoe store, get the smell of fresh leather or that new shoe smell trapped and have it wafting from your location. You should be able to grab lots of people's attention as they go buy.

Cook something different up for your marketing plans. It'll be so g-double-o-d good.

Bragging

With the Olympics in Canada this year many of the nation's businesses, big and small, helped fundraise and donate money to our athlete's with hopes of helping them make it to the podium. This marketing/communication tactic is great because it works for everyone, consumers feel warm and fuzzy about a company that coordinates a fundraiser like that, the athlete gets funding, and the sponsor gets good, positive exposure.

But is there a need to brag about all you've done for these people? It's not the quote-unquote "canadian way", and it certainly takes away some of the good will of what you've done. Take a look at this Shaw website and definately have a play of their advertisement.

Here are my problems with it:

1. Shaw is asking for donations for the athletes, which people have gratefully done, and then Shaw spins it to sound as if they have given it themselves (maybe they have given a large chunk themselves, but the numbers they advertise on their cheesy "we are the world" type ad match up with those of their ticker on the page)


2. It's all about them. "their" company and what "they" have done for the athletes. The oldest team sport saying in the world has got to be "There's no 'I' in Team", well clearly Shaw forgot about that


3. The tone of the tv spot is just way too over-the-top cheesy. I saw it on television the other day and laughed out loud. It doesn't make one feel patriotic, it makes one embarassed to be a Shaw subscriber. Trying to copy the "we are the world" style for a patriotic commercial is just shoddy.

It's great that companies like Shaw support our athletes and help raise donations towards a relevant cause, but don't brag about it. People know you have been helping athletes, thats why they are donating. They know you have been putting in the effort, so don't act like a 10 year old kid that needs recognition. Are you going to throw a tantrum if we don't acknowledge you? You don't see Molson Canadian bragging about all the money they raised.

Great musical commercials

One of my original posts on this blog was about using music to help create a memorable commercial. Well lots of ads have used this technique since I wrote about it, and its not like my post was anything earth shattering, and some of my recent favourites are these:

Honda Accord 2010 Crosstour commercial


Nissan Titan



Alexander Keith's Beer Birthday commercial


A little different, but a movie trailer (technically still an ad) for Dear John


The musical editing provides the tone and feel for these commercials and draws you into them deeper as a result. They are all really well done and the musical selection is incredible. It still impresses me each time I hear a song in an ad that i've never heard and how powerful it can be to grab the attention of the viewer.

Have you seen any ad's like this lately that utilize a good background song?

Fast-food weightloss.....nice try

Call a spade a spade, don't call it a diet.

But that is exactly what Taco Bell has seemingly done with their new campaign the "Drive-Thru Diet". The worst part is, i'm sure it will work.....in selling more items for the chain. The bad news is, everyone knows that it won't work in reducing their waist lines but reading a success story and seeing someone that it worked for will impress upon a large portion of the population that this is a way to lose all that flab they have been carrying around. Unfortunately, fast food is one of the main causes of obesity in North America and telling people that they can lose weight by eating drive-thru is a terrible message. People will delude themselves into thinking that they can get one of these Taco Bell fresco items with a large pop and large fries then when they weight themselves in a month they will act shocked that they've in fact gained weight.



So much for corporate responsibility among major fast food chains.

If you really want to do something for the public and help encourage them to lose weight why don't you try this:

"Come into McDonald's and order your favourite meal, but instead of asking to super size it, ask us to slim size it to help your wallet and your waist."

The customer will receive a small fries and diet pop along with the option of making it a salad instead of fries. Also, the customer will receive a discount because their portion is smaller, and in this day and time a penny saved is a penny earned.

It won't make you those 50 extra cents that you make when people supersize but it will be received well by the public. If you are the first restaurant to pitch this idea I believe that you'll see a lot more customers turning up all of a sudden for lunch and dinner. You've just given them two reasons to! Save money and shave a little fat off your meal. Just watch Wendy's, A & W, and Jack in the Box follow suit.

Delivering Trouble

Purolator is the company that was awarded the Vancouver 2010 Olympics contract to deliver tickets purchased to events. A pretty nice sized contract which gets them a huge amount of exposure (not that they needed it) to people in all works of life. Owners, employees, and every other type of person who no doubt will have something shipped at some point in their life. Now, i'm not saying that if every person had a good experience with Purolator they would all only use this company in the future for their shipping needs.

It's more the opposite side of the coin, i'm guessing anyone that has a negative experience with the process will be extremely unlikely to use Purolator in the future if given a choice. And, from what i've heard so far, there is a lot of negativity around the process. Purolator doesn't seem to have nailed the logistical aspect of this major project. The tickets were put in people's names and the majority marked down their home address to have the tickets delivered to - Purolator delivers during the day, when the majority of these people are at work and therefore not at their home address. People then have to make their way to Purolator's shipping centres to pick up the tickets that they missed delivery of, and you have to have something that matches your name to the address on the tickets (many people will have moved). You have a time limit of 6 days before the tickets are shipped back to VANOC at which point you are unable to collect and will no doubt have to undergo the process all over again.

These time limits and Purolator's hours have led to large lineups at their shipping centres and angry customers who have been turned away because their stores stop serving people at exactly their close time. People are also arriving at the stores and finding that they put down a different address than where they currently live and don't have the proper documents to pick up the tickets. They are being turned away.

Here's a couple of ideas Purolator:

1. Extend you hours slightly so people getting off work have more chance to make it to your store. 7pm is too early a closing time.

2. Write on the little note you leave saying "Sorry we missed you" that people need to ensure they have something that proves they live at the address listed on the tickets.

3. Have more people working on weekends so that your customers can get through the lineups in a somewhat reasonable timeframe.

Winning a big contract is one thing but having the foresight to see the exposure you get as a result is another. Make sure you are prepared to do the job when you are going out to thousands and thousands of potential customers.

Beer companies do brilliant marketing

It never ceases to amaze me some of the marketing/advertising strategies that come out of beer companies and their agencies. From the original patriotic inspiring Joe Canadian rant, the now popular Dos Equis Most Interesting Man in the World, to a simple Kokanee radio commercial I remember from about 12 years ago that made a poke at Molson for always handing out free t-shirts:

Announcer: Everybody loves winning, and now in every 18 bottle case of Kokanee glacier beer you will find a special prize.
Person rattling and opening a box
Male Voice: It's a box.....and there's beer inside!!!! (cheering noises)

Well, I just saw an ad on TV the other day for a brilliant new Molson Canadian campaign that is perfectly timed and i'm guaranteeing it will be adding to their sales numbers for the next while as it runs.

The Give'R campaign offers people a chance to buy specially marked boxes of their beer and on the box is a pin code that you can enter online. Now traditionally companies use the pin code system as a way for people to enter their contest, then the company gets that person's data, etc. This time Molson threw in a wrinkle because everytime you enter one of those codes Molson donates $5 to Canadian olympic and paralympic athletes. Genius. It makes the consumer feel even better about drinking their product and allows them to feel like they have helped contribute to their country's athletes. What a great way to sell a whole bunch of product, portray a patriotic, charitable brand image, AND get valuable information on every consumer to add to your growing database. Pure genius, and the person behind the campaign should be given a serious bonus.

I predict big things as a result of this campaign, way better than just giving away a t-shirt or offering the chance to win something.

Salesperson Species

Every once in a while I have the joy of dealing with a salesperson coming into my company's office and pitching me a new service/product/business. As a result I have been able to determine two major species of salesperson.

Professional Rex

This person will show up dressed sharp. Whether it is the more relaxed salesperson look of jeans with a sharp shirt and blazer or a full out suit this person reeks of someone who is successful at their job. They realize that this life is their profession and your first impression of them is an important part of moving you to a sale. This person will also have done some research on your company, probably by visiting your website. That being said, they typically haven't gone too in depth into your company and can't really talk the talk with you.

Stereotypicus Salespernicus

This guy arrives at your office in a somewhat professional outfit and typically rolls in with a coffee in their hand. They reek.......of smoke, you can smell it from across the boardroom table, seriously. It happens again and again to me. It's shocking and immediately gives off the aura of them being one level below the professional salesperson. Now this isn't to mean that this salesperson is any worse at their job than the Professional Rex, but they have to do a lot more work to do the sale. Also they are usually much less prepared, including not having a business card and choosing to wing the appointment which becomes obvious immediately.

Now there are various categories of salesperson that fall below each species, but that is for another time when i've thought about the various people. I just find it interesting that you can lump the majority of salespeople into these two species. And for reference, if I can smell the smoke on a salesperson from across the table I immediately start to become questionable about the product/service they are selling.

My favourite new tv ad

Without a doubt the new "Scents for gents" Old Spice commercial is one of the best i've seen on tv lately.



It's a rather brash commercial but seems to be taking up the steam that was created by the Dos Equis "Most Interesting Man in the World". These style of advertisements target the male ego and show off the bravado/confidence that every man dreams of possessing. Very well done in my opinion. Any other thoughts?

Non-personalized can work too

Often you hear that everything should be as personalized as possible to make customers feel like you are talking directly with them. But that might not always be the case.

99.3 CFOX is a local rock station in Vancouver and easily has the wittiest and sharpest morning show in the province, if not the nation. They have established a brand for the Jeff O'Neill Show that never veers from its true character. They know when they will get in trouble from the lawyers, execs, and government agencies and they will do whatever they feel like anyways.

So, what would you expect from them when you submit an email comment to the show? A standard autoresponse personalized with your name? Nope...something more like this.

A well thought out and pretty hilarious way of telling people that you got their email and you are interested in what they wrote. Works with their brand and leaves a smile on their consumers faces. I wonder how many times this has been forwarded to people's friends.

Communicating with Guerillas

Came across this article on CBC and it just goes to show you that guerilla, grassroots or any other type of marketing takes just as much coordination as putting together a mailing campaign or radio advertisement. It talks about a new campaign that Ikea has been trying throughout Canada where they spray paint "Any space can be beautiful" on a bland, high-trafficked area around the city. These spaces send people to the http://www.anyspacecanbebeautiful.ca/ website which allows consumers to post photos of the rooms they need a makeover on. Other people that go to the website can vote on which space they think deserves to win a $15,000 makeover. Seems like a pretty well thought out concept.

Just one problem.....it was not communicated/coordinated well between the parties involved.

The ads were spraypainted on city property without city approval, okay no problem that is part of guerilla marketing.

But then they painted them on the storefronts of other businesses, why would another business allow you to get away with advertising on it???? Not well executed. There definately needed to be more direction or more hands on supervision from the creative agency over the painting company. Now they have to power wash all the ads off at their own cost, while losing some of the impact of the campaign.

Now some of the points of the article are completely irrelevant such as the business owners claim that Ikea can afford billboards and tv so they shouldn't be using such a tactic. As a small owner it's understandable that he was frustrated with them advertising on his space but they probably paid a good chunk of money for this campaign. And just because you are a large corporation does not mean you are excluded from using different/inventive marketing tactics.