When people have had enough of your antics

Yes, this is yet another post on General Motors. I can't help it, I read Jaffe Juice or watch Jaffe TV and he makes nothing but logical points about the mess that they are in and I can't help but blog about it myself.

However, this blog post is about how with the internet people now have the power to knock companies down a couple of pegs. It's an obvious statement and anyone that knows the power of social media and the internet realizes how disastrous one person with a vendetta can be to your brand. Unfortunately GM has many haters, which leads to things such as this:



This is not what GM was hoping for following their Chapter 1 television ad and the launching of the "Reinvention" website. They have also taken strides to be very prevalent throughout social media (including their head commenting on my blog), but no matter how hard you work the internet balancing the playing field. GM has spent millions and millions of dollars on their latest campaign and whoever started this website probably spent a couple of hundred. In terms of which has more impact, it may even be the GM Retardation site.

Unfortunate for GM but a humbling lesson that many marketers know.

What's your motivation to buy GM.....Ever?

I am a GM owner. I bought a Chevy, partly because my Dzedo worked for them practically his whole life, and partly because I got a good deal.

Why would I ever buy a GM again? Why would anyone buy a GM?

They have one of the toughest tracks back to significance ahead of them. The people that buy their cars "bailed" them out 6 months ago, now they are bankrupt. Thats left a rather bitter taste in their mouth I'd say.

They probably have the worst vision of any car company ever, partly because they are locked in to certain things by their unions, and i'm guessing a huge part is poor management. Why have they not changed their course of action? Stop selling trucks, suvs, high gas-guzzling vehicles! Okay maybe not all of them, but start focusing on what people want now, anticipate the future. Smaller, economical, greener. Easy buzzwords and it doesn't take a genius to recognize that. So what does GM do? They flash around the Chevy Volt, an electric car that has style and looks groundbreaking. And they flash it some more, then a little more, and finally a little more. Where is the Volt???? Make it a priority to get that car on the road! Can you imagine the impact/goodwill you would get by being that first major car company to roll out an electric vehicle? Nope, they will just continue to tease and annoy their customers with it.

Everybody is getting frustrated by this GM saga and the ridiculous deal the unions have been able to manage over the years is completely absurd and coming to the forefront nowadays. Isn't it time the union members go to their leaders and say...."Uh, i'd like to keep my job why don't we roll back salaries to a reasonable level?" Never going to happen I realize.

Joseph Jaffe also made a similar post ranting about GM's timing of their new commercial (commerical can be viewed by clicking the link) and got some serious response from GMs guys pretty quickly, although the GM posters were taking it much much much to personally. Makes for good reading though. I think Christopher Barger (GMs director of Social Media) made the right decision in inviting Jaffe to join Fritz on Thursday, but at the same time he came off as an arrogant dick.

This is the kind of attitude that wanes a lot of my motivation to buy GM again, they think they are ENTITLED to us buying cars from them because they are a large employer and have been around for so long, whereas they should be working their asses off to prove to us why we should support such an obvious collasal failure. Maybe this is their starting point though.

The new 30 second spot is a 10 minute spot

According to a recent Joseph Jaffe post, Only Poor People Watch 30-second spots, the American Idol key demographic is getting older, along with also trending to lower income earners. Maybe that is why they have added a rather attractive young female judge to be the 4th on the panel this year. But more importantly in his post was this fact:

"A new survey suggests that upscale households account for a disproportionate slice of the DVR distribution pie, as more than half of all U.S. homes with incomes of $100,000+ subscribe to some form of time-shifting device"

Advertising revenues are already down across the board for the traditional mass media outlets, so it's not like this has anyone shocked. But what are the companies that pander to these high income earners going to do to get their target markets attention. What is the future for television advertising as a result of the TIVO/PVR technology. This took me back to a session I attended at the Marketing Week conference in Toronto last November. It was on the lack of attention that people pay to traditional media nowadays and one of the panelists was Ian MacLean from Etc.tv

Etc.tv is a company that does on demand advertising in Canada, which basically puts the power of advertising in the consumers hands. They are allowed to click on a commercial or product and be taken to a more in depth longer commercial or experience with the product. This could mean a reverse in thinking, instead of people be less interested in a commercial they could be fully engulfed for as long as 1o minutes by a product advertisement. The only difference is they are choosing when and how they want to view the ad which is quite an ingenius concept. Although this concept is a long way from being in the mainstream, it does seem like a movement in the right direction. Technically this is where we are already heading with people able to youtube advertisements they like, so it seems like a natural evolution. The only problem is the set up to allow consumers to view this on demand advertising. Right now it is only available in Quebec through Etc.tv so look for it to expand in the future.