Why your social media needs a personality

As most people know by now, social media is a great platform for any sized business that is willing to put in the time and creativity required to keep your fans and customers engaged. Anyone that thinks all they have to do is create a Facebook or Twitter account and people will automatically pay attention either works for Red Bull or has no idea what they are talking about.  

A modified version of the old website adage that "Content is king" applies to social media. You have to constantly be finding RELEVANT content to share with your community. Not just mass quantities of information poured out minute-after-minute via Twitter. That will just overblitz your followers and make them pay less attention to you. One or two really good, relevant posts per day is all it takes. 

One reason why social media is so effective for small businesses is that it allows customers the chance to interact with the brand on a personal basis. The person updating the account is typically the owner and they know their business inside and out. Typically they don't use corporate-speak when talking to customers, they are free to use a sarcastic tone or a cringe worthy dark joke here and there, which the masses appreciate.

That is probably one of the toughest selling points for getting large corporations to use social media. If you put tough restrictions on those that will be updating the account, you will not get a return. But, if you allow your social media people to use their personalities within reason, like Samsung Canada did in this amazing bit of PR work, then you will find success and quite often will get noticed by the community.

So if your social media isn't firing on all cylinders maybe it's time to add a bit more personality into the mix.

Cold reception, but worth millions

Now my blog thusfar has been loaded with entries regarding General Motors and people are probably tired of reading them (those 2 that actually read this blog) (sorry thats an exageration, the 1 that reads this blog). Well i'm going to try to turn to a new topic that will dominate the blog.
Beer.

And what better way to go than probably one of the most covered news stories in all of Canada.......a beer billboard.

Yes, thats right. The wildfires and gangshootings in British Columbia have taken a backseat to a national crisis involving a Coors Light billboard. For full disclosure I am a coors light drinker and avid silver bullet fan. I am also a life west-coaster and find this whole matter hilarious.

Have a look and see if you can see whats making this newsworthy....



















If you guessed "Someone from Toronto saw it and took it personally" you are correct!

Yes, as soon as the complaints started pouring in, one of the complainees was smart enough to go to the papers and give Coors Light millions of dollars worth of free advertising because this story is literally in every paper, every blog, every news show i've seen yesterday and today. Not only that but there is a serious dislike for Toronto in general in British Columbia and many other provinces throughout Canada, so all this news is getting them serious street cred among the population.

The best part I think is that Coors Light is a Molson brand who is headquartered in Ontario and the creative was also done by a Toronto firm. Lets just say that this is brilliant execution in my mind and I don't think Coors Light is disappointed at all by the result.

I look forward to the response from a Toronto based beer company that actually has the balls to fire back at this ad. It won't be Sleeman's or another national brand that could turn BC residents off its beer, but i'm guessing a micro brew or a smaller company will have an answer.

I also think that Coors Light should turn this into a social media opportunity and have some contests for "What is the coolest Colder than slogan you have".

Here's my entry "Colder than your girlfriends stare when you crack your 6th coors light post game"

Magnifique Re-Gift!

After I just created my post on re-gifting your brand yesterday, this pops up

http://www.guardian.co.uk/artanddesign/2009/mar/02/pompidou-centre-vides-exhibition

An exhibit of nothing!

Now from what i've heard it is normal for there to be some empty rooms at the Pompidou Exhibition Centre because they don't always have pieces to put in them. So why not combine them all together and turn it into a PR landslide, by claiming it is actually a new exhibit!

No its not, it's an empty set of rooms. You can have as many artists saying it is a radical concept and explaining in their ramblings that it allows people to be "free for a moment to think about what we are going to do".

It's a series of empty rooms, because you didn't have anything to put there. Congratulations to your marketing team, a brilliant Re-gift. Not many people can pull off the re-gift of nothingness and turn it into a huge win for their company.